American Advertising Federation
AAF
Greenville

The ClickDimensions Marketing Execution team provides premium consulting and execution services for their customers. The DME Specialist (hours 10am -7pm or 11-8) will provide personalized training and assistance on features within the solution to ensure customers get the most out of the product, either remotely or on site. They will also execute marketing strategy by setting up technical components and creating marketing assets and custom reporting for customers. Additionally, the DME Specialist will communicate with other customer-facing departments to make sure clients have a seamless experience with the ClickDimensions team.

Travel Negligible up to 10%

Responsibilities:

Providing comprehensive solution training and assistance to customers and partners
Executing marketing strategy for customers
Testing product functionality for upcoming calls
Preparing demo materials for training calls
Reviewing product releases and learning new features
Following up with customers after appointments
Liaising with the technical support team if a customer experiences a technical issue
Communicating to the Customer Success team about any client issues or questions that come up during consulting
Conducting scoping calls to learn the customer’s needs, goals, recent support tickets, and business
Conducting touchpoint calls to review and refine completed marketing assets and provide updates on reporting
Writing bi-monthly blog posts demonstrating product functionality
Answering customer questions on the community forum
Requirements:

CRM experience required (Microsoft Dynamics or Salesforce preferred)
1-2 years’ experience with business application configuration and usage (for example CRM software, marketing automation software, and email marketing tools)
Excellent communication skills required
Ability to meet work independently and meet deadlines
Ability to provide structured and enjoyable training
Ability to problem-solve and think creatively to deliver solutions to customer needs
Ability to design and implement marketing collateral (emails, web forms, automation flows)
Digital marketing experience strongly preferred
HTML and email template design/modification strongly preferred
Digital marketing experience preferred
Bachelor’s Degree strongly preferred
ClickDimensions is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. ClickDimensions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ClickDimensions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ClickDimensions will not tolerate discrimination or harassment based on any of these characteristics.

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