Engage in proactive and reactive media relations to enhance and defend the Charter and Spectrum brands. Provide regional internal communications support through the creation of content and leadership consultation. Execute the company’s corporate social responsibility strategy in local markets.
MAJOR DUTIES AND RESPONSIBILITIES
Build and establish strong working relationships with key local news media contacts.
Promote all aspects of the Charter and Spectrum brand in local news outlets, including products and services, jobs and employment, stores and facilities, networks and technology, and community investment.
Defend the Charter and Spectrum brands in local news outlets in coverage focused on negative or contentious aspects of the business, including service outages, regulatory compliance issues, employee issues and customer service issues.
Contribute content to Charter’s intranet, Panorama, and other internal communications vehicles on company initiatives in the region.
Counsel local operations and functional leadership re: internal communications to their local work teams.
Actualize the company’s corporate social responsibility strategy through collaboration with national and local partners to maximize the impact of Charter’s investment of time, talent and financial resources to strengthen the communities in which we do business and in which our employees live and work.
Produce multiple materials and manage numerous projects simultaneously under deadline pressure.
Develop an extensive fluency in Charter and Spectrum offerings, policies, messages and competitors.
Interact with employees in all business disciplines and at all levels in the company.
Perform other duties as requested by Supervisor.
Skills / Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, media in person, on the phone, and by written communications in a clear, straightforward, and professional manner
Ability to use personal computer and software applications (i.e., Microsoft Word, Excel and PowerPoint)
Excellent writing and media relations skills required
Ability to analyze and interpret data
Ability to attend to detail
Ability to communicate with all levels of management and company personnel
Ability to prioritize and handle multiple projects and tasks
Ability to maintain confidentiality
Ability to prioritize and organize effectively
Knowledge of television, internet and phone products and services, as well as those of our competitors in industry
Demonstrates internet research ability
Ability to research/coordinate/execute volunteer events
Bachelor’s degree in Journalism, Communications or related field or equivalent experience
Related Work Experience Number of Years
Communications experience 5
Cable television, telephone, broadband environment
Travel as required
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
To apply, click here.